There are a few reasons why your bank account disconnects.
Issues with authorization and/or verification required by your bank account
Any information changes with your bank account.
During this time, some services may be temporarily suspended to keep your information secure. It's important to reconnect your account so we can continue to perform functions on a regular basis.
Your bank account may ask you to use multi-factor authorization (MFA) with several devices to make sure you're the only one accessing it. Once completed, you should be able to login as usual and access your Thinking Capital services.
If you still encounter issues connecting your bank account, feel free to chat with us or call us directly at 1-866-889-9412.