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Customer Support
Browse our support articles and get help using the customer portal, powered by Thinking Capital.
M
27 articles in this collection
Written by
Michael Li
and
Colin Branch
What are you support hours?
Written by
Colin Branch
Updated over a week ago
Who can I contact if I have questions regarding my account?
Written by
Colin Branch
Updated over a week ago
Application Support
Will my credit score be checked or affected?
Written by
Colin Branch
Updated over a week ago
How long does it take to be approved?
Written by
Colin Branch
Updated over a week ago
What is my Jurisdiction region?
Written by
Colin Branch
Updated over a week ago
Where do I find my business registration number?
Written by
Colin Branch
Updated over a week ago
Can I apply if I do not have an incorporated business?
Written by
Colin Branch
Updated over a week ago
I have multiple business bank accounts. Which one should I connect?
Written by
Colin Branch
Updated over a week ago
Why was my application rejected?
Written by
Colin Branch
Updated over a week ago
What if I have bad credit?
Written by
Colin Branch
Updated over a week ago
How To... Tips
How to Download / Upload Bank Statements For Your Business
Upload Bank Statements
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Written by
Michael Li
Updated over a week ago
How to create an account
Start your journey into customer lending by creating an account with Thinking Capital.
Written by
Colin Branch
Updated over a week ago
How do I apply for financing, or more of it?
Written by
Colin Branch
Updated over a week ago
How can I speed up the application process?
Written by
Colin Branch
Updated over a week ago
How can I reset my password if I signed up with Thinking Capitalâ„¢ using my Quickbooks account?
Written by
Colin Branch
Updated over a week ago
How do I add my bank details?
Connecting your business bank account allows you to instantly qualify for a credit limit
Written by
Colin Branch
Updated over a week ago
Troubleshoot
What browsers are supported?
Written by
Colin Branch
Updated over a week ago
I did not receive my account activation email
Written by
Colin Branch
Updated over a week ago
I cannot see a link to click in the account activation email
Written by
Colin Branch
Updated over a week ago
I do not remember my password.
Written by
Colin Branch
Updated over a week ago
I cannot pass Verify Myself step - I've failed too many times, now what?
Written by
Colin Branch
Updated over a week ago
I'm having difficulty logging in.
Written by
Colin Branch
Updated over a week ago
It's taking too long to search for my bank details
Written by
Colin Branch
Updated over a week ago
Why is my bank account not connecting?
Written by
Colin Branch
Updated over a week ago
Privacy and Security
How is my information kept safe?
Written by
Colin Branch
Updated over a week ago
How can I make my account more secure?
Written by
Colin Branch
Updated over a week ago
Do you share my data with 3rd parties e.g CRA?
Written by
Colin Branch
Updated over a week ago