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Customer Support

Browse our support articles and get help using the customer portal, powered by Driven.

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27 articles in this collection
Written by William Ross and Colin Branch

What are your support hours?

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Written by Colin Branch
Updated over a week ago

Who can I contact if I have questions regarding my account?

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Written by Colin Branch
Updated over a week ago
Application Support

Will my credit score be checked or affected?

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Written by Colin Branch
Updated over a week ago

How long does it take to be approved?

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Written by Colin Branch
Updated over a week ago

What is my jurisdiction region?

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Written by Colin Branch
Updated over a week ago

Where do I find my business registration number?

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Written by Colin Branch
Updated over a week ago

Can I apply if I do not have an incorporated business?

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Written by Colin Branch
Updated over a week ago

I have multiple business bank accounts. Which one should I connect?

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Written by Colin Branch
Updated over a week ago

Why was my application rejected?

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Written by Colin Branch
Updated over a week ago

What if I have bad credit?

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Written by Colin Branch
Updated over a week ago
How To... Tips

How to download / upload bank statements for your business

Upload Bank Statements
William Ross avatar
Written by William Ross
Updated over a week ago

How to create an account

Start your journey into customer lending by creating an account with Driven.
Colin Branch avatar
Written by Colin Branch
Updated this week

How do I apply for financing, or more of it?

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Written by Colin Branch
Updated over a week ago

How can I speed up the application process?

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Written by Colin Branch
Updated over a week ago

How can I reset my password if I signed up with Driven™ using my Quickbooks account?

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Written by Colin Branch
Updated over a week ago

How do I add my bank details?

Connecting your business bank account allows you to instantly qualify for a credit limit
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Written by Colin Branch
Updated over a week ago
Troubleshoot

What browsers are supported?

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Written by Colin Branch
Updated over a week ago

I did not receive my account activation email

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Written by Colin Branch
Updated over a week ago

I cannot see a link to click in the account activation email

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Written by Colin Branch
Updated over a week ago

I don't remember my password

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Written by Colin Branch
Updated over a week ago

I cannot pass the Verify Myself step - I've failed too many times, now what?

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Written by Colin Branch
Updated over a week ago

I'm having difficulty logging in

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Written by Colin Branch
Updated over a week ago

It's taking too long to search for my bank details

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Written by Colin Branch
Updated over a week ago

Why is my bank account not connecting?

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Written by Colin Branch
Updated over a week ago
Privacy and Security

How is my information kept safe?

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Written by Colin Branch
Updated over a week ago

How can I make my account more secure?

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Written by Colin Branch
Updated over a week ago

Do you share my data with 3rd parties, such as the CRA?

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Written by Colin Branch
Updated over a week ago