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Customer Support

Browse our support articles and get help using the customer portal, powered by Thinking Capital.

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27 articles in this collection
Written by Michael Li and Colin Branch

What are your support hours?

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Written by Colin Branch
Updated this week

Who can I contact if I have questions regarding my account?

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Written by Colin Branch
Updated over a week ago
Application Support

Will my credit score be checked or affected?

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Written by Colin Branch
Updated over a week ago

How long does it take to be approved?

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Written by Colin Branch
Updated over a week ago

What is my jurisdiction region?

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Written by Colin Branch
Updated over a week ago

Where do I find my business registration number?

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Written by Colin Branch
Updated over a week ago

Can I apply if I do not have an incorporated business?

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Written by Colin Branch
Updated over a week ago

I have multiple business bank accounts. Which one should I connect?

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Written by Colin Branch
Updated over a week ago

Why was my application rejected?

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Written by Colin Branch
Updated over a week ago

What if I have bad credit?

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Written by Colin Branch
Updated over a week ago
How To... Tips

How to Download / Upload Bank Statements For Your Business

Upload Bank Statements
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Written by Michael Li
Updated over a week ago

How to create an account

Start your journey into customer lending by creating an account with Thinking Capital.
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Written by Colin Branch
Updated over a week ago

How do I apply for financing, or more of it?

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Written by Colin Branch
Updated over a week ago

How can I speed up the application process?

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Written by Colin Branch
Updated over a week ago

How can I reset my password if I signed up with Thinking Capital™ using my Quickbooks account?

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Written by Colin Branch
Updated over a week ago

How do I add my bank details?

Connecting your business bank account allows you to instantly qualify for a credit limit
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Written by Colin Branch
Updated over a week ago
Troubleshoot

What browsers are supported?

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Written by Colin Branch
Updated over a week ago

I did not receive my account activation email

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Written by Colin Branch
Updated over a week ago

I cannot see a link to click in the account activation email

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Written by Colin Branch
Updated over a week ago

I don't remember my password

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Written by Colin Branch
Updated over a week ago

I cannot pass the Verify Myself step - I've failed too many times, now what?

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Written by Colin Branch
Updated over a week ago

I'm having difficulty logging in

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Written by Colin Branch
Updated over a week ago

It's taking too long to search for my bank details

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Written by Colin Branch
Updated over a week ago

Why is my bank account not connecting?

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Written by Colin Branch
Updated over a week ago
Privacy and Security

How is my information kept safe?

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Written by Colin Branch
Updated over a week ago

How can I make my account more secure?

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Written by Colin Branch
Updated over a week ago

Do you share my data with 3rd parties, such as the CRA?

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Written by Colin Branch
Updated over a week ago